| Issue ID | 1711210 |
| Internal NHTSA # | 11383526 |
| Manufacurer | Mercedes-Benz USA, LLC |
| Brand | MERCEDES BENZ |
| Model | SLK250 |
| Model Year | 2013 |
| File date | 26/07/20 |
| Component | STRUCTURE:BODY |
| Product type code | VEHICLE |
| Description of the problem | Complaint concerns the roof top panel problem on a 2013 mercedes benz slk 250. The roof issue occurred in july 2020 when the slk 250 had about 36,000 miles. The roof panel on the convertible top separated from the underlying cross-support member causing the roof panel to expand and separate which then causes the front part of the roof panel to bow noticeably when outside temperatures are above approximately 85 degrees. When the roof panel bows it creates considerable wind noise, and raises possible concerns of water entering the interior if driven while raining or possible separation of the entire roof panel from the automobile. The authorized mercedes benz dealership offered no repair other than an entire roof replacement at considerable cost (about $4,000). Mercedes benz corporate headquarters customer care (atlanta, ga) offered no solution or remuneration for repair of this structural failure and potential safety concern. I learned of the cause of the roof separation issue via online research, specifically with slk world owners group having the most information. The roof issue appears real with many owners attempting their own re-gluing repairs rather than paying several thousand dollars for a complete roof replacement. |
| Vehicle Mileage at Failure | 36500 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MARYVILLE, TN |
| VIN pattern | WDDPK4HA1DFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 60 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |